ZooValley's Frequently Asked Questions page: all the answers to your questions

Scratch Ticket Road Trip

Number of remaining tickets :1545 / 2000

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Ticket to Scratch Monaco

Number of remaining tickets :1085 / 3400

Win GBP 175

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Scratch Ticket Road Trip

Number of remaining tickets :2000 / 2000

Win GBP 1 800

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Domino Scratch Ticket

Number of remaining tickets :1500 / 1500

Win GBP 4 400

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Discover Master of Knives

Master of Knives

Be the Ninja Master of Knives!

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ZooValley to your Listening: FAQ and Help

You have a question on a particular point?
Need help on a specific topic?

This section is here to direct you!

Click on the Theme, then the question that corresponds to your question:

DreamCentury, the Company

ZooValley: who are we?

Account

I lost my login, how do I do?

I won't be able to play for several days, will my account be deactivated?

How can I unsubscribe?

How do I re-register?

How do I change my personal information?

How do I access customer service?

How can I view my game history?

I am a minor, do I have the right to play on ZooValley?

Can I play at ZooValley regardless of my country of residence?

The DreamCard

What is the DreamCard?

What are DreamCard statuses?

What are the advantages of the DreamCard?

Where can I find gifts acquired with my DreamCard?

How do I attach my accounts to the same DreamCard?

What happens when I reach the last level of my DreamCard?

I bought Pass, but they are not taken into account in the accumulation of my DreamCard?

The Dreambox

What is the Dreambox?

How does the Dreambox subscription work?

What are the types of Dreambox?

What are the advantages of the Dreambox?

Points and Pass

What are the Points and what can I do with them?

My point balance is 0. Where did my Points go?

What are the Pass for?

How to acquire Pass?

Can I buy Pass from any country?

I encountered an incident while reloading my Pass, what should I do?

can I transfer Points or Pass from one account to another?

Games - free casual games

How many games do I get a day?

What are booster parts and how to get them?

Why can't I play games?

I am told to clear the browser cache and delete cookies, how do I proceed?

I played a free casual game but to get my points, it says I have to register. How is that possible?

What are challenges and mega-challenges?

What are the different challenge rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

How is the mega-challenge ranking established?

Games - Pass games

What are loot games?

What are tournaments?

What are the different tournament rankings?

I have won clicks at a tournament, what should I do with them and where can I find them?

What are the challenges?

What is the difference between the different challenges?

What are the different challenge rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

What is the game of the month:"Pharaoh"?

The Buzz Cup

What is the principle of the game?

Sponsorship

How can I sponsor a player?

How many godchildren can I have?

What do I get for being a sponsor?

I didn't receive my referral points for yesterday?

Gift shops and raffles

How do gift shops work?

How do raffles work?

The raffle was drawn, my Points have still not been refunded. What to do about it?

How do Pass shops work?

The Gifts

What's the prize pool?

How long before I receive my gift?

Do I have to pay the shipping costs?

How can I track my winnings?

My gift is waiting for validation, what should I do?

I just realized that my contact information was not up to date and my gift was sent to my old address, do you send me back my gift?

Are there often new gifts?

I won a gift to a booty game but I couldn't choose it. How do we do that?

Can I receive my gifts regardless of my country of residence?

And for foreign currency amounts, how do I get my winnings?

ZooValley Help, Customer Service and Forum
Go to the help page to know everything about how our Free Games work. Find out how you can earn free gifts and cash by collecting Points for each game of Flash Game. Redeem your Points directly for gifts when you want, we send your gifts home, free of charge!
You can also consult the Forum and chat with members of our sites.Finally, if you have a question, do not hesitate to contact our Customer Service, directly on our website

To know everything about ZooValley, don't hesitate to read ZooValley's FAQs and find out how to play the Games via the Forum