Player JAN2206 posted a message on 15/01 20:14 on the ZooValley Forum: restart the game. Answer him on ZooValley and exchange with other players

Hello,
who could tell me how to do it? When the window displays'try to restart the game' if I close it the Round is debited without my being able to Play. The customer service department I asked the question to kindly credited me with 50 points for the lost Rounds but I didn't get an answer to that question.
In advance, thank you to the one who could explain the procedure to me.