stepha57 player - delay in sending : 06/03 14:44

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Subject : delay in sending

stepha57

06/03/2017 14:44:09

hello, my gift (a children's book) was validated on 03/01/17, but it has still not been sent. This delay seems very, very long, no!
Is there anyone else in my case? Thank
you

webmaster

1634

16/03/2017 09:08:15

Hello stepha57,

I'm sorry for the delay in sending your gifts. We have experienced an increase in activity over the past 15 days causing a little delay but everything has returned to normal since this week.

For information, if your winnings are out of stock you are refunded AND we send you a message to let you know.

If you want to know more about how to send your gifts, simply contact our customer service.

Have a good day.

"The Web

stepha57

15/03/2017 22:38:55

what's weird is that I won another gift on 25/02, validated on 03/03 and I've already received it.
So if it is a temporary or permanent stock shortage, a little message to warn us wouldn't be too much!

Player stepha57 posted a message on 06/03 14:44 on the ZooValley Forum: delay in sending. Answer him on ZooValley and exchange with other players